Refining & Petrochemicals Operations Shift Supervisor Certification


Who should attend?

  • Develop and reinforce operations team management skills.
Public :
  • People planned to be assigned to a new position as operations shift supervisor or team leader.

Level : Proficiency

Course Content


      • Site’s rules and procedures daily field application. HSE objectives and equipment integrity ownership.
      • Basic tools used at operations shift supervisor’s position: risk analysis, incident report, management of change…
      • Commitment and implementation for new site’s initiatives.

      • Potential problems: risk underestimation, interfaces and procedures improperly managed, requirements/field presence less than adequate.
      • Plant operations from the field: housekeeping, routine activity follow-up, information reporting from outside and panel operators, sampling and analysis results usage, equipment integrity, operational issues reporting within site organization.
      • Plant supervision from the panel: respect of operating windows and safety devices, (un)validation of abnormal situations, anticipation of potential impacts on other plant areas, utilities and water treatment. Monitoring of consumptions, atmospheric and water effluents. Operating cost reduction and economical optimization impact.
      • Interfaces with other services: procedures writing/validation, equipment (de)commissioning, permit to work validation and field activity follow-up. Products swaps between areas, product reception and shipping activities with third parties.
      • Specific operations management: abnormal operations, special operations, emergency response.

      • Human behavior: information quality, workload management, individuals’ and team’s motivation.
      • Activity organization: shift handover, information sharing, planning and priorities management. Task request, delegation and controls.
      • Team meeting: organization, preparation, progression, deliverables and follow-up. Lessons learned, safety toolbox, best practices…
      • Operational problems solving: listing facts, brainstorming, decision making.
      • Up & down communication: relations with different persons. Solving dispute issues within the team.
      • Operational budget administration: responsibilities, regulation and usual risks.
      • Commitment regarding HSE approach, reacting to unsafe acts and conditions, enforcing safety rules. Continuous improvement.
      • Individual and team motivation: achievable targets (HSEQ, reliability, profitability…). Exemplary behavior, commitment and proactivity. Individual yearly appraisal, coaching, training.
      • Auto-evaluation of one’s own behavior: leadership, communication and motivation/warning to employees, information sharing.

Learning Objectives

  • Upon completion of the course, participants will be able to:
  • describe their responsibilities and the ones from their different team members,
  • operate safely their plants within and outside daily time schedule,
  • communicate efficiently with their team and the different daily employees,
  • take care about safe co-activities within their area on a daily basis and also during turnarounds,
  • manage abnormal situation and emergency response,
  • be committed in each team member’s improvement as well as in site continuous improvement.

Ways & Means

  • Interactive delivery method with intensive feedback/sharing from participants’ knowledge and experience.
  • Team work on different exercises and real incident case studies.
  • Feedback analysis of selected real accidents.
  • Role playing simulation.


  • An international recognition of your competencies.
  • A Vocational Certificate is delivered.
  • An expertise confirmed in Refining & Petrochemicals Operations Shift Supervisor .
  • Ready-to-use skills.
To French entities : IFP Training is QUALIOPI certified ; you may contact your OPCO about potential funding.
Please contact our disabled persons referent to check the accessibility of this training program :