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Mentors Training Course

Supervision of field operators following a certification training

OPE/TUTBO-E
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Who should attend?

  • This course provides help to mentors in order to fulfill their mission in the operator training program.
Audience :
  • Mentors in charge of training field operators onsite.

Level : Proficiency

Course Content

  • GENERAL OBJECTIVES OF OPERATOR TRAINING

      • Field Operator Certification program organization.
      • Teaching method and knowledge assessment.
      • Conditions for granting the certification.

  • TRAINING ORGANIZATION & RELATIONSHIPS

      • Training book: a standardized document to improve trainee follow-up and communication with trainers.
      • Synchronization of the topics seen in class with working practice. Mentors/trainers meetings in the field.
      • Mentors’ missions (integration, on-the-job practical training, verification of acquired knowledge).
      • Final briefing and participation to the final board of examiners.

  • MENTOR’S TOOL BOX

      • Teaching know-how:
      • Communication techniques, questioning, listening, observing, reformulating, development.
      • Assessment techniques: assessment preparation by the mentor, running the assessment meeting.
      • What approach to adopt when a trainee is unsuccessful.
      • Technical knowledge:
      • From a real company situation, how to develop training exercises.
      • Learning the installation during interventions, detecting and using interesting situations for training.
      • Accepting one's limitations; developing strategies to retrieve information.

  • PRACTICAL APPLICATION: OPERATOR'S INSPECTION ROUTINE CHECKS

      • From a video shot on a plant: case study and mentor’s experience.
      • Observation of the sequence by the participants to make comments and suggest improvements.

Learning Objectives

  • Upon completion of the course, participants will be able to:
  • insure the smooth integration of beginner operators in their shift team,
  • train practically the beginner operators on the field,
  • verify that they have actually acquired the required knowledge and competency,
  • communicate effectively with the trainee and other stakeholders (in-house training department, IFP Training).

Ways & Means

  • Role playing, putting the new trainers in various training situations on an industrial site.
  • Extensive group discussions.
  • Training situations based on actual incident reports.