Soft Skills Toolbox

OPE/BOC-E

Who should attend?

  • This course aims at communicating in a better way in order to deal with most of the common professional situation.
Audience :
  • Graduate engineers from all technical disciplines.

Level : Foundation

Course Content

  • COMMUNICATION SKILLS

      • Interpersonal communication - Understanding people - Different styles recognition. Basic skills - Really listening - Tuning in - Meetings - Rapport - The empowering route. Bridging differences - Reaching agreement.
  • TEAM BUILDING

      • People as working environment - Understanding ourselves and other people. Creating rapport - Handling conflicts. Managing your impression - Ten tips for intercultural harmony.
  • PRESENTATION SKILLS

      • Your plan - Your audience - Your Message - Your opening and closing.
      • Your audio visual aids - Yourself - Miscellaneous.
  • TECHNICAL REPORT WRITING

      • Identification and use of the key features engineering report-writing.
  • CONFLICT

      • Exploring conflict - Knowing yourself - Understanding conflict - Values and perceptions. Resolving conflict situations.
  • COACHING & DEVELOPING PEOPLE

      • Principles of coaching - Purpose, impact and importance of goals - Features of great goals - Deep questioning use - Sequencing questions employment - Summarization and reflection - Progress obstacles identification - Unhelpful assumptions avoidance.
  • MINI-PROJECT

Learning Objectives

  • Upon completion of the course, participants will be able to:
  • put in practice the learned soft skill disciplines,
  • write better technical reports,
  • communicate efficiently with colleagues, customers and suppliers,
  • avoid pitfall situations, related to soft skills and emotional intelligence.

Ways & Means

  • Participative lecturing.
  • Numerous case studies.
  • Team work/mini-project.