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Mentors Training Course

2 days OPE/TUTBO-E
Level
Proficiency
Audience
  • Mentors in charge of training field operators onsite.
Purpose
  • To help mentors fulfill their mission in the operator training program.
Learning Objectives
  • To insure the smooth integration of beginner operators in their shift team.
  • To train practically the beginner operators on the field.
  • To verify that they have actually acquired the required knowledge and competency.
  • To communicate effectively with the trainee and other stakeholders (in-house training department, IFP Training)
Prerequisite
  • Excellent knowledge of the operating unit assigned to the trainee.
Ways and means
  • Role playing, putting the new trainers in various training situations on an industrial site.
  • Extensive group discussions.
  • Training situations based on actual incident reports.
Observation
This training course is also suitable for Operations staff mentoring colleagues to new positions.

GENERAL OBJECTIVES OF OPERATOR TRAINING 0.25 day
  • Field Operator Certification program organization.
  • Teaching method and knowledge assessment.
  • Conditions for granting the certification.
TRAINING ORGANIZATION AND RELATIONSHIPS 0.25 day
  • Training book: a standardized document to improve trainee follow-up and communication with trainers.
  • Synchronization of the topics seen in class with working practice. Mentors/trainers meetings in the field.
  • Mentors’ missions (integration, on-the-job practical training, verification of acquired knowledge)
  • Final briefing and participation to the final board of examiners.
MENTOR’S TOOL BOX 1 day
  • Teaching know-how
  • Communication techniques, questioning, listening, observing, reformulating, development.
  • Assessment techniques: assessment preparation by the mentor, running the assessment meeting.
  • What approach to adopt when a trainee is unsuccessful.
  • Technical knowledge
  • From a real company situation, how to develop training exercises.
  • Learning the installation during interventions, detecting and using interesting situations for training.
  • Accepting one's limitations; developing strategies to retrieve information.
PRACTICAL APPLICATION: OPERATOR'S INSPECTION ROUTINE CHECKS 0.5 day
  • From a video shot on a plant: case study and mentor’s experience.
  • Observation of the sequence by the participants to make comments and suggest improvements.